Ez8 takes every member's privacy seriously. This document transparently explains how we collect, use, store, and protect your personal information throughout your use of the platform.
Effective Date: 1 January 2026 | Version: 2.4 | This Privacy Policy supersedes all previous versions. Continued use of the ez8 platform constitutes your acceptance of this latest policy.
Welcome to the ez8 Privacy Policy. We understand that your personal data is something of great value, and your trust in us is not something we take lightly. This policy is written in clear, plain language – not just dry legal text – so you truly know what happens with your information.
Ez8 is an online entertainment platform operating for players in Malaysia. In delivering our services, we need to collect certain information from you to ensure the platform functions properly, securely, and in accordance with regulations. However, we only collect information that is strictly necessary, and we will not use it for any other purpose without your consent.
This Privacy Policy applies to all users of the ez8 platform, including website visitors, registered members, and any individuals who interact with our services in any capacity.
In summary: ez8 does not sell your data. We only use your information to operate the platform, process payments, and ensure a safe gaming experience for all members.
Ez8 collects several categories of information depending on how you interact with our platform. Below is a full explanation of the types of information collected:
| Data Category | Example Information | How It Is Collected |
|---|---|---|
| Identity Information | Full name, date of birth, identification card number | Registration form & KYC |
| Contact Information | Email address, phone number | Account registration |
| Financial Information | Payment methods, transaction history | Deposits & withdrawals |
| Technical Data | IP address, browser type, device | Automated system logs |
| Usage Data | Games played, session time, wagering | Activity on the platform |
| Communication Data | Support chat records, complaint tickets | Interactions with customer support |
To meet legal compliance requirements, we also collect identity verification documents during the KYC (Know Your Customer) process, including copies of identity cards, passports, or other relevant supporting documents. These documents are stored with high security and can only be accessed by authorised personnel.
Every piece of information we collect has a clear and legitimate purpose. ez8 uses your personal data for the following purposes:
Ez8 will not use your data for any purpose beyond those stated above without first obtaining your explicit consent. If we wish to use your data for a new purpose, you will be informed and given the option to accept or decline.
You may opt out of marketing emails at any time through your account settings or by contacting our support team. Unsubscribing from marketing communications does not affect important account-related notifications.
Ez8 does not sell, rent, or transfer your personal data to third parties for their marketing purposes. However, there are certain situations where we need to share your information with trusted parties:
All third parties working with ez8 are required to sign data protection agreements that set security standards as high as our own. They are only permitted to use your data for the specific agreed purposes and may not use it for their own interests.
In the event of a company merger, acquisition, or business asset transfer, user data may be transferred to the successor entity; however, you will be notified in advance and your rights under this Privacy Policy will continue to be protected.
The security of your personal data is ez8's top priority. We implement multiple layers of technical and organisational protection to ensure your information remains safe at all times:
In the event of a data breach that may affect your rights, ez8 will notify you within 72 hours of the breach being identified, along with the steps we have taken to address it.
Ez8 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
We use several types of cookies for different purposes:
You may manage or block cookies through your browser settings. Please note, however, that blocking certain cookies may affect the functionality of the ez8 platform. Browsing the ez8 platform with default cookie settings is considered your consent to the use of cookies as described.
As an ez8 member, you have several important rights regarding your personal data. ez8 is committed to respecting and facilitating the exercise of these rights:
You may request a copy of all personal data we hold about you at any time.
If any of your information is inaccurate or out of date, you have the right to request prompt correction.
In certain circumstances, you may request that we delete your personal data from our systems.
You may object to the processing of your data for specific purposes, particularly direct marketing.
You have the right to receive your data in a machine-readable format for transfer to another platform.
You may request that we restrict the processing of your data in certain situations while a dispute is being resolved.
To exercise any of the rights above, contact our privacy team via ez8 customer support. We will process your request within 30 business days. Please note that certain rights may be limited in specific situations, such as when data processing is required to fulfil our legal obligations.
Ez8 does not retain your personal data longer than necessary for the purposes stated in this Privacy Policy. Our data retention periods are as follows:
Once the retention period expires, your data will be securely deleted or converted into anonymised form that cannot be linked back to you.
The ez8 platform is an exclusive service for individuals aged 18 and above. We do not intentionally collect or store any personal data from individuals under the age of 18.
If we determine that we have collected information from someone under the age of 18, we will take immediate steps to delete that information and close the relevant account. Parents or guardians who suspect their child has registered on the ez8 platform are urged to contact us immediately.
ez8 employs an age verification process during registration and KYC to prevent underage individuals from registering. Any misuse of the platform by underage individuals should be reported to us immediately.
Ez8 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. We are committed to notifying you of any significant changes.
When material changes are made to this Privacy Policy, we will:
You are encouraged to review this Privacy Policy periodically. Continued use of the ez8 platform after any changes take effect will be deemed as your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, the ez8 privacy team is ready to assist you.
You may contact us via:
We aim to respond to all privacy-related inquiries within 5 business days. For more complex requests such as data access or deletion, processing may take up to 30 business days.
For more information about your rights and how we protect your interests as a player, please visit the Responsible Gaming and Terms and Conditions us.
We don't just write policies – we enforce them every day with real technology and procedures.
The same 256-bit SSL encryption technology used by leading banks protects every bit of data moving between your device and ez8 servers, including financial transactions and personal information.
Ez8 has never and will never sell your personal data to advertisers, data brokers, or any third party for their marketing purposes. Your data is used solely to deliver our services to you.
Through your ez8 account settings, you can manage communication preferences, request a copy of your data, or initiate the account deletion process at any time without going through complicated procedures.
Ez8's data protection practices align with the latest international standards. We conduct regular security reviews and audits to ensure ongoing compliance with evolving requirements.
In the event of any security incident involving your data, we are committed to notifying you within 72 hours, along with the concrete steps we have taken to protect you.
All third-party service providers working with ez8 are required to sign strict data protection agreements and are subject to periodic compliance audits by our security team.
Knowing how ez8 protects your privacy, you can now play with complete confidence. Join the millions of Malaysian players who have trusted ez8 as their preferred online entertainment platform.
SSL 256-bit | 18 and above | Data is never sold